{"id":2277,"date":"2021-06-01T08:54:40","date_gmt":"2021-06-01T08:54:40","guid":{"rendered":"https:\/\/p2p.ba\/?p=2217"},"modified":"2021-06-01T08:54:40","modified_gmt":"2021-06-01T08:54:40","slug":"10-nacina-za-poboljsanje-iskustva-klijenata","status":"publish","type":"post","link":"https:\/\/p2p.ba\/en\/blog\/10-nacina-za-poboljsanje-iskustva-klijenata\/","title":{"rendered":"10 na\u010dina za pobolj\u0161anje iskustva klijenata i njihovog zadovoljstva"},"content":{"rendered":"
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Kako pobolj\u0161ati iskustva klijenata jedno je od klju\u010dnih pitanja za uspjeh bilo kojeg posla. Kao i u svim ostalim industrijama, i u logistici<\/a> je i za dugoro\u010dni uspjeh i profitabilno poslovanje potrebno pru\u017eiti uslugu u potpunosti prilago\u0111enu svakom klijentu pojedina\u010dno.<\/span><\/p>

Mi iz P2P Group znamo da su korisni\u010dka iskustva klju\u010dna za na\u0161 uspjeh. Zapravo, jedna od temeljnih vrijednosti na\u0161eg poslovanja je zadovoljstvo na\u0161ih kupaca.<\/span><\/p>

Pod zadovoljstvom kupaca podrazumijevamo razumijevanje individualnih potreba svakog pojedinog kupca kako bismo pru\u017eili uslugu s dodanom vrijednosti koja prema\u0161uje njihova o\u010dekivanja. Na\u0161 cilj je kreirati boutique uslugu, tj. uslugu potpuno prilago\u0111enu kupcima. Pru\u017eanje boutique usluge zahtijeva fokus i posve\u0107enost kupcu\/korisniku\/klijentu. Zato se u svom poslovanju vodimo s 10 najboljih na\u010dina za pobolj\u0161anje iskustva klijenata<\/a>.<\/span><\/p>

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Boutique usluga<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Priprema i pravovremeno planiranje<\/b><\/h3>

Prije ugovaranja \u017eeljenih usluga, mi iz P2P grupe vr\u0161imo detaljne pripreme za klijente. To zna\u010di da prije nu\u0111enja usluga upoznajemo potrebe klijenta i specifi\u010dnosti njegovog poslovanja.<\/span><\/p>

Planiranje je neophodno za ugovaranje i realizaciju na\u0161eg poslovanja.<\/span><\/p>

2. Prilago\u0111avanje (kastomizacija) radi pobolj\u0161anja iskustva klijenata<\/b><\/span><\/p>

Nastojimo svakom klijentu pru\u017eiti potpuno personalizirani pristup vo\u0111en vrijednostima kao \u0161to su kvaliteta, ustaljena praksa, timski rad, inovacije, u\u010denje i obuka. Samo implementacijom svih na\u0161ih vrijednosti u pru\u017eanje kastomiziranog pristupa mo\u017eemo kreirati boutique uslugu.\u00a0<\/span><\/p>

Bez obzira s koliko klijenata sara\u0111ujemo, svakom se posvetimo kao da nam je jedini klijent. Potpuno nam je jasno da svaki klijent ima specifi\u010dne potrebe i \u017eelje, zbog \u010dega je prilagodba potrebna.<\/span><\/p><\/div><\/div>

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3. Zadovoljan klijent zahtjeva stalno usavr\u0161avanje<\/b>\u00a0\u00a0<\/h3>

Jedan od najboljih na\u010dina za pobolj\u0161anje zadovoljstva kupaca je kontinuirano usavr\u0161avanje i u\u010denje. P2P Group razvila je korporativnu kulturu koja podr\u017eava kontinuirano u\u010denje i napredovanje.<\/span><\/p>

Jasno nam je da su na\u0161e usluge kvalitetnije i cjelovitije kad imamo vi\u0161e znanja, kako o logistici i poslovnim procesima, tako i o klijentima.<\/span><\/p>

Koristimo povratne informacije kupaca kako bismo identificirali potencijalne praznine i utvrdili prostor za pobolj\u0161anje.<\/span><\/p>

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Korisni\u010dka podr\u0161ka<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4. Dostupnost klijentima<\/b><\/h3>

Dostupni smo kad god klijenti imaju problem za \u010dije rje\u0161enje trebaju na\u0161u pomo\u0107. Ako klijenti imaju bilo kakvih pitanja, spremni smo pomo\u0107i im u pronala\u017eenju korisnih odgovora.<\/span><\/p>

Ovdje smo kako bismo na\u0161im klijentima pru\u017eili najbolje rute, siguran prijevoz i kvalitetna logisti\u010dka rje\u0161enja.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5. Prilagodljivost za pobolj\u0161anje iskustva klijenata<\/b><\/h3>

Iako dobra priprema i planiranje zna\u010dajno poma\u017eu u realizaciji zadataka i pru\u017eanju usluga, svjesni smo da su neke situacije jednostavno nepredvidive. U slu\u010daju nepredvi\u0111enih doga\u0111aja, nastojimo \u0161to prije prilagoditi i pripremiti rje\u0161enje koje takva situacija zahtijeva.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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6. Komunikacija s klijentima<\/b><\/h3>
\u00a0<\/div>

Nove tehnologije omogu\u0107uju odr\u017eavanje redovite komunikacije s kupcima. Svjesni smo da je komunikacija vrlo va\u017ena za uspostavljanje i odr\u017eavanje poslovnih odnosa i pru\u017eanje boutique usluge. Redovito izvje\u0161tavanje o zavr\u0161enim poslovima, pravovremene informacije i izvje\u0161tavanje poma\u017eu nam uspostaviti dugoro\u010dne i \u010dvrste odnose s klijentima.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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7. Ispunjavanje vi\u0161e od obe\u0107anog<\/b><\/h3>
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Da bi iskustvo kupaca bilo na visokoj razini, nije dovoljno samo ispuniti dana obe\u0107anja. Mi iz P2P Group obe\u0107avamo ono \u0161to mo\u017eemo ispuniti, ali tako\u0111er nastojimo i prema\u0161iti o\u010dekivanja kupaca. Jasno nam je da samo ako pru\u017eimo vi\u0161e od onoga \u0161to kupci o\u010dekuju, mo\u017eemo pozitivno utjecati na njihovo zadovoljstvo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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8. Pru\u017eanje korisni\u010dke podr\u0161ke posao je svih zaposlenika<\/b><\/h3>

Pru\u017eanje korisni\u010dke podr\u0161ke posao je svih zaposlenika. Svaka kompanija mora u\u010diniti najvi\u0161e \u0161to mo\u017ee kako bi zadovoljstvo kupaca bilo maksimalno. Korisni\u010dka podr\u0161ka trebala bi se odvijati tako da u pru\u017eanje podr\u0161ke bude uklju\u010deno vi\u0161e odjela.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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9. Odredite raspored i dr\u017eite se planiranih rokova<\/b><\/h3>

Znamo da je vrlo va\u017eno odrediti raspored za svakog klijenta i pridr\u017eavati se definiranih rokova. Iako se uvijek mogu dogoditi nepredvi\u0111ene situacije, mi u P2P Group nastojimo se pridr\u017eavati svih unaprijed definiranih rokova.<\/span><\/p>

Ukoliko se posluje sa ve\u0107im brojem klijenata, podsjetnici su neophodni. Ukoliko imate podsjetnike nikada ne\u0107ete zaboraviti bitne sastanke i doga\u0111aje. Tako \u0107ete pokazati klijentim\/korisnicima\/kupcima da ih niste zaboravili.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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10. Uspostaviti kulturu u kojoj je pru\u017eanje boutique usluge jedna od temeljnih vrijednosti<\/h3>

Pru\u017eanje boutique usluge nije samo zadatak jedne osobe u kompaniji. Boutique usluga mora biti dio organizacijske kulture i cijeli tim treba da bude uklju\u010den u pru\u017eanje potpuno personaliziranog pristupa svim klijentima.\u00a0Primjenom na\u010dina za pobolj\u0161anje korisni\u010dkog iskustva u svom poslovanju, P2P Group jasno pokazuje svoju predanost pru\u017eanju butik usluga.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Kako pobolj\u0161ati iskustva klijenata jedno je od klju\u010dnih pitanja za uspjeh bilo kojeg posla. Kao i u svim ostalim industrijama, i u logistici je i za dugoro\u010dni uspjeh i profitabilno poslovanje potrebno pru\u017eiti uslugu u potpunosti prilago\u0111enu svakom klijentu pojedina\u010dno. Mi iz P2P Group znamo da su korisni\u010dka iskustva klju\u010dna za na\u0161 uspjeh. Zapravo, jedna […]<\/p>\n","protected":false},"author":4,"featured_media":2246,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"footnotes":""},"categories":[43],"tags":[],"class_list":["post-2277","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-blog","post_format-post-format-image"],"yoast_head":"\n10 na\u010dina za pobolj\u0161anje iskustva klijenata i njihovog zadovoljstva - P2P<\/title>\n<meta name=\"description\" content=\"Kako bismo klijentima ponudili boutique uslugu i potpuno personalizirani pristup, vodimo se s 10 na\u010dina za pobolj\u0161anje iskustva klijenata.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/p2p.hr\/blog\/10-nacina-za-poboljsanje-iskustva-klijenata\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 na\u010dina za pobolj\u0161anje iskustva klijenata i njihovog zadovoljstva - 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